Free UK delivery on orders over £100

Shipping policy

Shipping Policy

Last updated: 12/1/2026

At My Handmade Jewellery, we aim to dispatch all orders promptly and deliver your jewellery safely and securely.

1. Order Processing Times

  • Orders are processed Monday to Friday, excluding UK public holidays

  • In-stock items are usually dispatched within 1–3 working days

  • Made-to-order or personalised items may take longer; estimated dispatch times are shown on product pages

  • You will receive a dispatch confirmation email once your order has been shipped

2. UK Delivery

We offer delivery throughout the United Kingdom.

Delivery Options

  • Standard UK Delivery: Estimated 2–5 working days after dispatch

  • Tracked / Signed Delivery: Available at checkout (recommended for higher-value items)

Delivery Costs

  • Delivery charges are displayed at checkout

  • Free UK delivery on orders over £100

Delivery times are estimates and not guaranteed.

3. International Delivery

We ship to selected international destinations.

  • International delivery costs and estimated times are shown at checkout

  • Delivery times vary depending on destination and customs processing

Customs & Import Duties

International orders may be subject to:

  • Import duties

  • Taxes

  • Customs handling fees

These charges are the responsibility of the customer and are not included in our prices.

4. Delivery Addresses

  • Please ensure your delivery address is accurate and complete

  • We are not responsible for delays or losses caused by incorrect or incomplete addresses

  • If an order is returned to us due to an incorrect address, additional postage charges may apply for reshipping

5. Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe:

  • Please contact us after 7 working days (UK) or 14 working days (international)

  • We may need to allow additional time for postal investigations

We are not responsible for delays caused by postal services, customs, or events outside our control.

6. Damaged Parcels

If your order arrives damaged:

  • Please contact us within 48 hours of delivery

  • Include photographs of the packaging and item

This helps us resolve the issue quickly with the courier.

7. Responsibility & Risk

  • Risk of loss or damage passes to you once the item has been delivered

  • For higher-value items, we recommend selecting a tracked or signed-for delivery option

8. Contact Us

If you have any questions about our Shipping Policy, please contact us:

📧 Email: [your email address]
🌐 Website: https://myhandmadejewellery.co.uk/